Effective date: August 13, 2026
Before payment
You may leave the Square checkout before completing payment. If Square does not verify a completed payment, no provider service should be purchased for that order. An unpaid checkout may remain available while its exact Square status is reconciled and is designed to be closed after about 24 hours when it can be confirmed unpaid and its hosted payment link can be safely deleted.
After payment
Provider fulfillment may begin shortly after the exact Square payment is verified. Completing payment does not create a guaranteed cancellation period. To request cancellation, contact us immediately with the public order reference and do not create a second order. Cancellation is unavailable after provider data has been retrieved or an accepted unlock request can no longer be withdrawn.
Device-information checks
A completed IMEI or device-information check is generally non-refundable after provider data has been retrieved because it is a one-time digital service purchased for the submitted device identifier.
A full refund may be approved after exact payment and provider reconciliation for a confirmed duplicate customer payment for one intended purchase, a verified payment for which the purchased service could not be fulfilled, an unrecoverable mismatch between payment and the selected service, or another exceptional failure we approve after review.
The following are generally not refundable after provider fulfillment: entering the wrong identifier; selecting the wrong service; receiving an adverse or unexpected result; receiving provider-returned information that does not support an intended purchase, activation, repair, or unlock; an optional field not being returned when the required result was delivered; or requesting a new report because third-party data later changed.
Carrier-unlock services
These rules apply only to an unlock service specifically displayed as available. Paid prechecks may be performed before final submission. A failed precheck, provider rejection, timeout, cancellation, or ambiguous response enters manual review; refunds are not automatic. We must first reconcile the exact Square payment, paid prechecks, provider submission, provider history, and terminal result. A wrong-device, wrong-carrier, wrong-service, inaccurate acknowledgement, or ineligible submission may be non-refundable after the provider accepts it or paid provider work has been performed.
Missing email or delayed result
A missing email alone does not establish failed fulfillment. Check spam or junk, use the existing private tracking access, or ask us to resend a stored result. If the provider boundary may already have been crossed, do not pay again and do not request a second lookup; the existing order must be inspected first.
Requesting review
Visit our Contact page and provide the public WeFix Plus order reference and a short description of the issue. Do not send a full IMEI, card number, security code, password, PIN, or account login in an ordinary support message.
Approved refunds
When a refund is approved, we issue the approved amount through Square to the original payment method. We do not redirect a refund to a different card, account, or cash recipient. Square and the customer’s financial institution control how long the credit takes to appear. A refund remains under review until its exact Square status is confirmed.