Effective date: August 13, 2026
This Privacy Policy explains how Ultimate WeFix Plus (“WeFix Plus,” “we,” “us,” or “our”) handles information when you use the Phone Services checkout, tracking, report, support, and refund features.
Information we collect
- The device identifier you submit, such as an IMEI or serial number, and any device, seller, or carrier details required for the selected service.
- Your email address, selected service, price, required acknowledgements, order reference, and order status.
- Square order and payment identifiers and payment or refund status. We do not receive or store your full payment-card number.
- Information returned by the device-information or unlock provider, plus limited security and diagnostic records needed to operate and protect the service.
How we use information
We use this information to validate a request, verify payment, submit an authorized service to the provider, prevent duplicate processing, deliver and display results, provide support, review failures or refunds, and protect the service from fraud and misuse.
Service providers
- Square hosts payment checkout and processes payments and refunds.
- SICKW performs the selected device-information or approved unlock service.
- OpenAI may help explain normalized report fields. We do not intentionally send OpenAI your email address, full IMEI or serial number, payment information, access token, or the provider’s raw response.
- Our WordPress host and email-delivery providers operate the website and transactional messages.
Storage, access, and retention
Private tracking pages and reports require a private access method. Device identifiers and raw provider data are protected in storage. Abandoned unpaid requests are generally anonymized after about 24 hours. Completed, failed, expired, or refunded Phone Services orders are generally anonymized after 90 days. Limited records may be retained longer when reasonably needed for disputes, fraud prevention, security, tax or accounting obligations, or backups.
Your choices and support
Use your private tracking page to view an order or request help. For privacy questions or a request concerning your information, visit our Contact page. Include only your public order reference. Do not send a full IMEI, card number, password, PIN, or login credentials through an ordinary support message.
We may update this policy when the service or our legal obligations change. The effective date above identifies the current version.