Wireless activation privacy

Wireless Activation Privacy Notice

This notice supplements the WeFix Plus Privacy Policy for prepaid activation and refill requests.

Plain-language summary: The public form collects only the information needed to understand and follow up on your request. Sensitive carrier, identity and payment credentials are handled separately through the approved assisted process.

Information we collect

When you ask WeFix Plus for help starting or refilling wireless service, we may collect the information you choose to provide, such as your name, contact information, preferred store or appointment time, selected carrier, whether you want a new number or number transfer, current carrier, service ZIP code, phone make and model, unlock status and general SIM or eSIM needs.

How we use it

We use activation-request information to respond to your request, check available device and service options, prepare an appointment, communicate status, prevent misuse and support the requested transaction. Submitting a request does not activate service or guarantee coverage, compatibility, price, promotion, number transfer or carrier approval.

When information is shared

We may share the minimum information needed for an authorized transaction with the carrier you select and an authorized distributor or dealer-processing platform. We may also use service providers that support website hosting, communications, fraud prevention, appointment handling and permitted payment processing. Those parties may apply their own terms and privacy practices.

Sensitive information does not belong in the public form

Do not submit a carrier password, account PIN, Number Transfer PIN, one-time security code, Social Security number, identity document, full IMEI, SIM ICCID, EID, eSIM QR code or payment-card details through the public activation-request form. When one of these items is required, provide it directly during the carrier-approved assisted activation process.

Access and retention

Access to activation requests is limited to personnel who need the information to assist you. We retain request information only as long as reasonably necessary for the request, security, dispute handling, accounting and applicable legal or carrier requirements, then delete or anonymize it where practical.

Calls, texts and marketing

We may contact you about the specific activation request using the contact details you provide. Optional marketing calls or texts require separate consent where applicable and are not a condition of purchase. You may opt out of text messages by replying STOP.

Your choices and contact

Use the information on the Contact page to ask about, correct or request deletion of activation-request information, subject to legal, security and transaction-record requirements.

Last updated September 1, 2026.